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Customer Experience Management (CXM) Critical Success Factors
CRM

Customer Experience Management (CXM) Discussion with Lior Arussy

In this Customer Experience podcast, Lior Arussy, CEO of Strativity, identifies several critical success factors when planning or deploying a customer experience (CX) program. And he should know, as he is the foremost authority in the topic, has published over 100 articles, including for the Harvard Business Review, and is the author of 5 subject matter books, including his newest book, Customer Experience Strategy – The Complete Guide From Innovation to Execution.

Customer Experience Explained


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33 minutes, 55 seconds (33:55)

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