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Customer Experience (CX) Lessons
CX

Customer Experience (CX) — Lessons in Customer-Centric Strategies

Customer Experience Management (CXM, CEM or CX) strives for consistently outstanding service to achieve differentiation and gain repeat business, loyalty, increased customer share and brand advocates. Successful CX strategies create the last competitive advantage that cannot be easily copied by competitors. In this CX video, Mikey provides a real world example of what CX strategy looks like.

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