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CRM & Customer Experience Discussion
CX

The Links Between Customer Experience Management (CXM) — & CRM Software

Customer Experience (CX) is capturing the limelight within the Customer Relationship Management (CRM) software industry. But is CXM the missing link in making CRM truly customer centric? In this Customer Experience video discussion, we examine how CRM software vendors are changing their applications and messaging, and how new CX strategy and underlying technology may alter the CRM software landscape.

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