Oracle CX - and its Relationship to CRM

Oracle Customer Experience (CX) Software Suite

In this podcast discussion with Oracle SVP Cloud Applications Strategy, Anthony Lye, we examine the business objectives and factors pushing Customer Experience (CX) to the top of the board and CEO agenda as well as the underlying software technologies, performance metrics and common challenges to be considered when deploying customer experience management programs. We also explore Oracle's CX software suite and its relationship to Oracle CRM software.