HCM TV
 
RSS Facebook Twitter Google+ YouTube
CX Videos HCM Podcasts Blog  
CRM Buyers Guide
 CXM.tv Wipro's Roy Dube

Customer Experience Management (CXM) Consulting Advice
CRM

Customer Experience Discussion with Wipro's Roy Dube

Wipro Partner and North American Lead Roy Dube explains Customer Experience Management (CXM) within a business and software technology context. He also advises the top CX benefits, including the business imperatives to retain customers, increase customer loyalty and achieve greater employee engagement. We explore how best to deploy CX software technologies across customer touch points and communication channels and how to avoid or mitigate common risks. Finally, we examine whether Customer Experience Management supports its own application software market, or whether CX software technology fits within CRM software and other enterprise software solutions.

Videos Related Customer Experience Videos
CRM

Oracle CRM
Customer Experience Management

CRM TalkRelated Customer Experience Podcasts
CRM

Customer Experience Explained
Customer Experience with Ray Wang

 

 

hr

HCM TV
About hcm Contact hcm Sitemap hcm Privacy hcm Terms