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IDC's Michael Fauscette shares a roadmap to Customer Experience (CX) success	Oracle's Anthony Lye explains Oracle CX software and its unique capabilities	Oracle SVP Anthony Lye explains the differences between Oracle CRM & CX

CRM videos


Lior Arussy clarifies CX strategy, trends, metrics and technologies	Wipro Lead for North America, Roy Dube, offers Customer Experience (CX) advice	Paul Greenberg discusses CX and how it relates to CRM & social CRM


Is there a CX software market? Experts disagree. Here we find out.	Brian Vellmure shares Customer Experience (CX) opportunities, challenges & journey	Esteban Kolsky identifies the integral role of CX in strategic customer strategies


Capgemini's Ron Tolido gives advice in CRM strategy, CRM software & CX	Brent Leary shares how SMBs are benefiting from CX strategy & software	Mikey shares how CX earns loyalty, repeat business and brand advocates

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