Customer Experience (CX) For SMBs

Customer Experience Strategies & Technologies for SMBs

In many ways small businesses are leading the charge into customer-centric strategies. Customer Experience Management (CXM) thought leader Brent Leary explains how small and midsize businesses (SMBs) are taking advantage of Customer Experience (CX), and how CX is influencing CRM and social CRM business strategies and technologies.

Related Customer Experience Videos

Paul Greenberg discusses CX within the context of CRM & social CRM	Esteban Kolsky — describes the integral role of CX in strategic customer strategies

Related Customer Experience Podcasts

Lior Arussy shares the critical success factors when implementing a CX program	Ray Wang advises a framework to deploy CX and supporting CX technologies