Customer Experience (CX) Road Map

Customer Experience (CX) — Opportunities, Challenges & Journey with Brian Vellmure

Customer Experience Management (CXM) promises competitive advantage and business growth. This discussion with CRM & CXM expert Brian Vellmure examines the pressures for change, the business opportunity, the significant challenges and how to begin your journey to Customer Experience.

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Lior Arussy shares the critical success factors when implementing a CX program	Ray Wang advises a framework to deploy CX and supporting CX technologies